Return policy

Our goal is 100% customer satisfaction. Returns will only be accepted for purchases made online at www.altaika.com and in accordance with Return Policy as represented herein. If you are not satisfied with items purchased at www.altaika.com, you can return your purchase within 10 days of receipt as confirmed by the courier company for a refund in the form of original payment of the bought item (shipping cost not included). The amount reimbursed will be the amount in US dollars your credit/debit charge card was charged for the item minus the shipping cost.

For reimbursement, all tags must still be attached to the item and the returned item must be in original condition (unworn, unwashed, and undamaged) and original shipping container (packaging complete) with original invoice and order confirmation. In addition to the above requirements, we recommend that you use a shipping method that ensures our actual receipt of the item to Altaika, otherwise, if we do not receive the item you purchased, the item is considered Not Returnable.

We do not provide pre-paid shipping labels for any returns. You are responsible for the costs of shipping the item(s) back to us. We are not responsible for items lost-in-transit and do not refund shipping fees.

The world wide return address for returned items is:

Altaika
Attn: Customer Service
11304 Bath Court,
Fredericksburg, Virginia
USA 22408.
Email: customer.service@altaika.com

Also please write todayβ€˜s date, name and order number on the box and leave a note with what your request is.

For exchange, all tags must still be attached to the item and the returned item must be in original condition (unworn, unwashed, and undamaged) and original shipping container (packaging complete) with original invoice and order confirmation. In addition to the above requirements, we recommend that you use a shipping method that ensures our actual receipt of the item to Altaika, otherwise, if we do not receive the item you purchased, the item is considered Not Returnable.

We will gladly exchange a shipped and purchased item for online store credit only. We will exchange an item – subject to the above conditions – for your original purchase price plus or minus the difference in the price of the replacement item as shown on the www.altaika.com website plus shipping costs and other required charges. In addition, a restocking charge of 25% of the original purchase price on all returned items will be applied to the price of the replacement item.

We will send you a similar item (not the same because each item is unique) only upon our receipt of the wrongly-shipped merchandise and only after your confirmation that the replacement item, as represented on the www.altaika.com website, is acceptable.

For returns, please email us anytime at customer.service@altaika.com

Altaika Men’s Sizing chart (Centimeters)
XS S M L XL 2XL 3XL
Chest 77 – 82 87 – 92 97 – 102 107 – 112 117 – 122 127 – 132 137 – 142
Waist 67 – 72 77 – 82 87 – 92 97 – 102 107 – 112 117 – 122 137 – 132
Hips 77 – 82 87 – 92 97 – 102 107 – 112 117 – 122 127 – 132 137 – 142
Altaika Men’s Sizing chart (Inches)
XS S M L XL 2XL 3XL
Chest 30.3 – 32.3 34.3 – 36.2 38.2 – 40.2 42.1 – 44.1 46.1 – 48.0 50.0 – 52.0 53.9 – 55.9
Waist 26.4 – 28.3 30.3 – 32.3 34.3 – 36.2 38.2 – 40.2 42.1 – 44.1 46.1 – 48.0 50.0 – 52.0
Hips 30.3 – 32.3 34.3 – 36.2 38.2 – 40.2 42.1 – 44.1 46.1 – 48.0 50.0 – 52.0 53.9 – 55.9
Altaika Women’s Sizing chart (Centimeters)
XS S M L XL 2XL
Chest 81 – 84 86 – 89 91 – 94 97 – 102 104 – 109 112 – 119
Waist 63 – 66 68 – 71 73 – 76 79 – 84 86 – 91 94 – 101
Hips 88 – 90 93 – 95 98 – 100 104 – 108 111 – 115 119 – 125
Altaika Women’s Sizing chart (Inches)
XS S M L XL 2XL
Chest 31.9 – 33.1 33.9 – 35.0 35.8 – 37.0 38.2 – 40.2 40.9 – 42.9 44.1 – 46.9
Waist 24.8 – 26.0 26.8 – 28.0 28.7 – 29.9 31.1 – 33.1 33.9 – 35.8 37.0 – 39.8
Hips 34.6 – 35.4 36.6 – 37.4 38.6 – 39.4 40.9 – 42.5 43.7 – 45.3 46.9 – 49.2
Altaika Boys’ and Girls’ Sizing Chart (Centimeters)
S M l
Age 3-4 5-6 7-8
Chest, cm 56-58 61-64 66-69
Waist, cm 52-53 55-56 58-60
Hips, cm 59-61 64-66 69-71
Height, cm 97-104 112-119 127-132
Altaika Boys’ and Girls’ Sizing Chart (Inches)
S M l
Age 3-4 5-6 7-8
Chest, in 22,1- 22,8 24,0- 25,2 25,9- 27,2
Waist, in 20,5- 20,9 21,7- 22,1 22,8- 23,6
Hips, in 23,2- 24,0 25,2- 25,9 27,2- 27,9
Height, in 38,2- 40,9 44,1- 46,9 50,0- 51,9

Sorry, there are no available payment methods for online store purchase at the moment. Please contact us at customer.service@altaika.com if you require assistance or wish to make alternate arrangements. Dismiss