Return policy

Our goal is 100% customer satisfaction. Returns will only be accepted for purchases made online at www.altaika.com and in accordance with Return Policy as represented herein. If you are not satisfied with items purchased at www.altaika.com, you can return your purchase within 10 days of receipt as confirmed by the courier company for a refund in the form of original payment of the bought item (shipping cost not included). The amount reimbursed will be the amount in US dollars your credit/debit charge card was charged for the item minus the shipping cost.

For reimbursement, all tags must still be attached to the item and the returned item must be in original condition (unworn, unwashed, and undamaged) and original shipping container (packaging complete) with original invoice and order confirmation. In addition to the above requirements, we recommend that you use a shipping method that ensures our actual receipt of the item to Altaika, otherwise, if we do not receive the item you purchased, the item is considered Not Returnable.

We do not provide pre-paid shipping labels for any returns. You are responsible for the costs of shipping the item(s) back to us. We are not responsible for items lost-in-transit and do not refund shipping fees.

The world wide return address for returned items is:

Altaika
Attn: Customer Service
11304 Bath Court,
Fredericksburg, Virginia
USA 22408.
Email: customer.service@altaika.com

Also please write today‘s date, name and order number on the box and leave a note with what your request is.

For exchange, all tags must still be attached to the item and the returned item must be in original condition (unworn, unwashed, and undamaged) and original shipping container (packaging complete) with original invoice and order confirmation. In addition to the above requirements, we recommend that you use a shipping method that ensures our actual receipt of the item to Altaika, otherwise, if we do not receive the item you purchased, the item is considered Not Returnable.

We will gladly exchange a shipped and purchased item for online store credit only. We will exchange an item – subject to the above conditions – for your original purchase price plus or minus the difference in the price of the replacement item as shown on the www.altaika.com website plus shipping costs and other required charges. In addition, a restocking charge of 25% of the original purchase price on all returned items will be applied to the price of the replacement item.

We will send you a similar item (not the same because each item is unique) only upon our receipt of the wrongly-shipped merchandise and only after your confirmation that the replacement item, as represented on the www.altaika.com website, is acceptable.

For returns, please email us anytime at customer.service@altaika.com

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Measurement:

cm|in

Altaika Men’s Sizing chart (Centimeters)
	XS	S	M	L	XL	2XL	3XL
Chest	77 – 82	87 – 92	97 – 102	107 – 112	117 – 122	127 – 132	137 – 142
Waist	67 – 72	77 – 82	87 – 92	97 – 102	107 – 112	117 – 122	137 – 132
Hips	77 – 82	87 – 92	97 – 102	107 – 112	117 – 122	127 – 132	137 – 142

Altaika Men’s Sizing chart (Inches)
	XS	S	M	L	XL	2XL	3XL
Chest	30.3 – 32.3	34.3 – 36.2	38.2 – 40.2	42.1 – 44.1	46.1 – 48.0	50.0 – 52.0	53.9 – 55.9
Waist	26.4 – 28.3	30.3 – 32.3	34.3 – 36.2	38.2 – 40.2	42.1 – 44.1	46.1 – 48.0	50.0 – 52.0
Hips	30.3 – 32.3	34.3 – 36.2	38.2 – 40.2	42.1 – 44.1	46.1 – 48.0	50.0 – 52.0	53.9 – 55.9

Altaika Women’s Sizing chart (Centimeters)
	XS	S	M	L	XL	2XL
Chest	81 – 84	86 – 89	91 – 94	97 – 102	104 – 109	112 – 119
Waist	63 – 66	68 – 71	73 – 76	79 – 84	86 – 91	94 – 101
Hips	88 – 90	93 – 95	98 – 100	104 – 108	111 – 115	119 – 125

Altaika Women’s Sizing chart (Inches)
	XS	S	M	L	XL	2XL
Chest	31.9 – 33.1	33.9 – 35.0	35.8 – 37.0	38.2 – 40.2	40.9 – 42.9	44.1 – 46.9
Waist	24.8 – 26.0	26.8 – 28.0	28.7 – 29.9	31.1 – 33.1	33.9 – 35.8	37.0 – 39.8
Hips	34.6 – 35.4	36.6 – 37.4	38.6 – 39.4	40.9 – 42.5	43.7 – 45.3	46.9 – 49.2

Altaika Boys’ and Girls’ Sizing Chart (Centimeters)
	S	M	l
Age	3-4	5-6	7-8
Chest, cm	56-58	61-64	66-69
Waist, cm	52-53	55-56	58-60
Hips, cm	59-61	64-66	69-71
Height, cm	97-104	112-119	127-132

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Altaika Boys’ and Girls’ Sizing Chart (Inches)
	S	M	l
Age	3-4	5-6	7-8
Chest, in	22,1- 22,8	24,0- 25,2	25,9- 27,2
Waist, in	20,5- 20,9	21,7- 22,1	22,8- 23,6
Hips, in	23,2- 24,0	25,2- 25,9	27,2- 27,9
Height, in	38,2- 40,9	44,1- 46,9	50,0- 51,9