OUR COMMITMENT TO YOUR PRIVACY
THE INFORMATION WE COLLECT
In general, you can browse our Website without telling us who you are or revealing any personal information about yourself. We are, however, able to determine your IP address. We use your IP address to help diagnose problems with our server, to administer our Website, to measure the use of our Website and to improve the content of our Website. There are a few places where we give you an opportunity to provide us your personal information. When you engage in certain activities on our website, such as ordering a product from the on line store, or, when available, signing up for our email newsletter, connecting to our social networks, entering a contest or sweepstakes, or filling out a survey, we ask you to provide certain information. If you choose to share any personal information with us, you will see that the amount and type of personal information we request depend on how you use our Website. It is completely optional for you to engage in these activities.
Altaika’s online store utilizes the e-commerce system of MWRC Internet Sales LLC. Through this system Altaika or its licensees, when applicable, sell their products online to you. MWRC and the Altaika licensees who use this service adhere to the privacy policies as posted with the online store at http://altaikadistribution.mwrc.net/en/security_privacy.php
When ordering products from the online store, you must provide a credit card number or PayPal account number in order to complete the transaction. In other interactions with the Website, depending upon the activity, some of the information you are asked to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data with respect to a particular activity, you will not be able to engage in that activity.
THE WAY WE USE INFORMATION
We may use your personal information for particular purposes. For purchases through the online store, the information is used to process your order and communicate with you regarding your order. You have the ability to opt out of further marketing communications during the order process. Otherwise, information you provide through our Website may be used for marketing research and other marketing purposes and for providing you with the latest product and promotional information and other information that might be useful to you. We may use your personal information to deliver information to you and to contact you regarding administrative notices. We may share this information with Altaika licensees, or other business partners to support your customer relationship with Altaika. We will not give or sell this information to any other company for its use in marketing or solicitation.
UPDATING AND CORRECTING YOUR PERSONAL INFORMATION
Should you have an account with us, you may access and correct your personal information by sending an email to firstname.lastname@example.org or write to us at:
Attn: Customer Service
11304 Bath Court,
Please include your name, address, and/or email address when you contact us. We encourage you to promptly update your personal information if it changes.
YOUR CHOICE ON COLLECTION AND USE OF YOUR INFORMATION
We may, from time to time, send you mailings regarding Altaika products and services. We will send you these mailings only if you indicated that you do not object to these offers. If you do not wish to receive further information from Altaika you can send us an e-mail at email@example.com and tell us that you do not want to receive future communications. You may ask to have the information on your account deleted or removed, however, because we keep track of past transactions, you cannot delete information associated with past transactions on our website. In addition, it may be impossible to completely delete your information without some residual information because of backups.
We will encourage our service partners, if any, to adopt and post privacy policies. However, the use of your personal information by our service partners is governed by the privacy policies of those service partners, and is not subject to our control. The Altaika Website may contain links to other non-Altaika Websites. Altaika is not responsible for the privacy practices or the content of such Websites and you should exercise your best judgment when sharing personal information on these Websites.
To Residents of a European Union Member Country (EU Residents):
Regarding: The DMA Safe Harbor Program
If you are an EU Resident, your personal data in the possession or control of Altaika is subject to the United States-European Union Safe Harbor Privacy Principles, FAQs and other relevant EU documents (the “Safe Harbor”). Safe Harbor Privacy Principles are made available by the U.S. Department of Commerce on their website at http://www.export.gov/safeharbor/shpinciplesfinal.htm
FAQs and other relevant Safe Harbor documents are made available by the U.S. Department of Commerce on their website at http://www.export.gov/safeharbor
OUR COMMITMENT TO SECURITY OF YOUR PERSONAL INFORMATION
We want you to have continuing trust in Altaika and in Altaika products and services provided by our licensees, if any, and, so, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure your personal information.
Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations of the Internet which are beyond our control; (b) the security, integrity and privacy of any and all information and data exchanged between you and us through our website cannot be guaranteed; and (c) any such information and data may be viewed or tampered with in transit by a third party.
ORDERS & SHIPPING
Most Internet orders are processed within two business day of receipt. Orders are processed and shipped on business days only. Weekends and major holidays are not included in the processing time.
Internet orders will be done by courier delivery services. You will be provided a tracking number in the Order Confirmation email. Confirmation will be made only through email. All orders will be charged in U.S. dollars.
Prices on the Altaika.com web site reflect the cost of the item to the customer excluding courier shipping & handling/processing fees for your order.
Altaika products are delivered by courier service to virtually any location in the world. Unfortunately we will not deliver to P.O. boxes and APO/FPO addresses.
Because of the worldwide nature of sales and Altaika’s inability to remain fully up-to-date on changing duty regimes all around the world, please note that recipients will be responsible for any potential IMPORT DUTIES, CLEARANCE FEES or BROKERAGE fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is managed by the courier on a ‘pay on delivery’ basis, when applicable. Sometimes goods may be subject to delays, due to customs or weather. The customer is responsible for providing any information required by customs, if applicable, to ensure the goods are cleared.
You may cancel your order at any time before we ship it by contacting us. Since we do not charge you until items are shipped, no costs will be incurred, and your credit/debit card will not be charged.
We, however, have the right to refuse or cancel any orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Altaika will issue a credit to your credit card account in the amount of the charge. If for some reason we need to cancel your order, we will keep you informed and try to offer you an alternative choice. We will not send you substitute items without your consent because each item is unique.
Please note that our receipt of an order via website, email, post/mail, fax or telephone and our confirmation of its receipt do not constitute acceptance or guarantee fulfillment of that order. While we diligently strive to fulfill all our orders as efficiently as possible, we cannot promise that the items featured – Altaika’s one-off handmade and unique artisan-crafted products – will be available because we may not have had time to update the website.
Our terms of purchase, shipment and delivery are in accordance with, or in addition to, your statutory rights, which are safeguarded and augmented when you shop with Altaika.