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Privacy Policy

This Privacy Policy describes how Altaika (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

1.    Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

2.    Device information

a.    Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

b.    Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

c.    Disclosure for a business purpose: shared with our processors, where applicable.  

d.    Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

3.    Order information

a.    Purpose of collection: to provide products or Services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

b.    Source of collection: collected from you.

c.    Disclosure for a business purpose: shared with our processor(s), where applicable. 

d.    Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number.

4.    Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, it will be your responsibility to contact us at the address above to request deletion.

5.    Sharing Personal Information

a.    We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above.

b.    We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we may receive, or to otherwise protect our rights.

6.    Behavioral Advertising

a.    As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

b.    We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

c.    You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

d.    We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases using cookies or other similar technologies (which you may consent to, depending on your location).

e.    You can opt out of targeted advertising by:

  1. FACEBOOK – https://www.facebook.com/settings/?tab=ads
  2. GOOGLE – https://www.google.com/settings/ads/anonymous
  3. https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
  4. Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

7.    Using Personal Information

We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

8.    Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.

9.    California Consumer Protection Act (“CCPA”)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

10. General Data Protection Regulation (“GDPR” for users who are residence of the EU zone only)

a.    We would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following: 

  1. The right to access – You have the right to request us for copies of your personal data. We may charge you a small fee for this service. 
  2. The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
  3. The right to erasure – You have the right to request that we erase your personal data, under certain conditions. 
  4. The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions. 
  5. The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions. 
  6. The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

11. Cookies

a.    A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

b.    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

c.    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

d.    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

e.    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

12. Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

13. Changes

We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: July 25, 2023